We refer to ourselves within this notice as ‘we’ or ‘us’.
We collect information when you interact with us including when you visit our websites, sign up for our emails, whether online, in person or over the phone.
We collect your personal information in one of the ways described below:
• When you send an enquiry through our online forms.
• When you have contacted us about one of our property developments via email or phone.
• When you visit our website or the website of one of our property developments.
• If you applied for a job with us or with one of our property development sites.
• If you had cookies enabled on your web browser, in such circumstances, we may have used cookies to collect information about your visit as you move through our website as further.
• If you otherwise contacted us by telephone, email or post.
We collect information that is necessary to perform the services you have requested or that was otherwise necessary for us to operate our business.
We collect the following information from you directly (for example, in person, over the phone, by post, or when you interact with us online):
• Name
• Prefix
• Email address
• Postal address
• Contact telephone number
Where relevant we may also collect :
• Payment Card details (although please be aware we will not hold such information for any longer than necessary to process your transaction)
• Delivery address(es) and/or Billing address(es)
• Email preferences
• Where you have left us a legacy, any information you have provided us with to administer this, such as details of your next of kin, executor or solicitor
• Information that you provide when you enter a competition or a promotion by us or one of our partners
• Financial information when purchasing a property at one of our developments, including deposits and/or reservation fees arranged through our selling agent
• Information provided in correspondence when you contact us
• Direct debit details for ongoing payment arrangements
• Your MAC address to provide a seamless Wi-Fi service whilst in our office
When you visit our website (including apps we provide – as we host them on web servers) we may have used cookies and other similar technologies (including Google Analytics) to collect information from you. The way in which we currently use cookies and similar technologies (and how we may use them to collect information from you in future if you visit our websites or use our apps). If you would like further information as to what information we collected using cookies and similar technologies, please contact us using the details provided below.
We may also obtain information available from other external sources about you and combine it with information we hold about you. This will only be done if this information is publicly available (for example on Companies House, Land Registry or Landlord Registration) or if you have given permission to a third party to share this information.
We may collect and process your personal data for a number of reasons. These reasons include:
• so that we may comply with any legal obligation we have;
• in order to comply with our duties and exercising our rights under a contract with you;
• the pursuit of our legitimate interests (as set out below); or
• where you have consented to the processing.
This includes, but is not limited to, information you (or a joint purchaser and/or owner) provides:
• when you/they contact us in person, on our website, over the telephone or by e-mail
• at the time of reserving a property to purchase from us;
• at the time of purchasing options and extras from us;
• during the course of purchasing a property from us and/or selling a property to us in part exchange; or
In appropriate circumstances we shall use your information to fulfil our legal obligations which may include:
• the use of CCTV recording equipment on our premises for monitoring and security purposes
• detecting and reducing the risk of fraudulent transactions in person or online
• undertaking due diligence to detect fraud, money laundering and credit risk and protect the reputation of our company
• to keep our databases up to date
• for our financial records
• such other obligations as are imposed on us from time to time
• deleting or updating the information we hold about you if we learn such information is inaccurate
• complying with your data rights
• Health and Safety implications if appropriate, for example reporting first aid incidents
• When it is in our legitimate interest to do so
We use your information, where it is in our legitimate interest to do so, to:
• use pseudonymised details to guide advertising on social media platforms (such as Facebook, Twitter and Instagram) or through other third party advertising. The information shared with these platforms is pseudonymised to protect your personal information.
• enable us to run the test version of our website and customer relationship management system that we use internally to pilot new features and ensure the smooth running of our web services.
• identify and contact individuals who are in a position to support our business
• retain your personal information on our secure customer relationship management system for the above purposes.
• selling and supplying our homes and services;
• promoting, marketing and advertising our products and services;
• sending promotional communications which are relevant and tailored to individual customers;
• understanding our customers’ behaviour, activities, preferences and needs;
• handling customer contacts, queries or disputes;
• fulfilling our duties to our customers, employees, shareholders and other stakeholders.
We keep your personal information as long as necessary for the legal purposes set out above.
Kelvin Properties will not share, sell or otherwise make available your personal information to third parties without your express prior permission.
We may disclose your information to our suppliers and contractors to provide information to you on our behalf and/or in order to fulfil our contracts with you.
We will share your personal information with suppliers of services in respect of,
• any property you reserve from us;
• the sale of the property and/or the purchase of your existing property in part exchange.
These third parties may include:
• Estate and managing agents,
• Our appointed marketing agency
• financial and legal advisors, and any relevant mortgage provider;
• the National House Building Council and similar organisations,
• utility and service providers, and
• local authorities.
We will share your information with relevant government agencies to assist you to participate in any government schemes in which you have indicated you wish to take part.
We shall share your data with third parties who are performing services on our behalf, in order to comply with our legal obligations (for example fraud protection) or in order to enforce our rights, property or the safety of Kelvin Properties Developments Limited.
We may share your personal information with the following organisations:
• service providers working on our behalf. For example, this may include payment processing, database services, website hosting services, providers or online and/or cloud services
• third party data services and analytics platforms who assist us with segmenting and understanding our audiences
If we have your permission, or it is otherwise made expressly clear in advance, we may share your personal information with:
• named third parties if you ticked an opt in to allow us to provide your details to such third parties when you purchased services from us
• other organisations such as competition organisers, sponsors and exhibition collaborators where it is made clear that such organisations shall be provided with and permitted to use your personal information, subject to such third parties’ terms (and privacy policy).
We recommend that you check the data protection notices provided by such third parties and contact their Data Protection Officer (or equivalent) if you have any queries
If we are required to do so by law (for example under money laundering or charity law legislation, or under a court order) we may share your personal information with the police, other law enforcement or regulatory bodies or a government authority investigating unlawful activities.
You have certain rights under data protection laws in relation to the personal information we hold and are using about you. To exercise your rights, please use the contact details provided under the ‘Contact Us about your personal information’ section below.
Your rights include asking for a copy of the information we hold about you, having any inaccurate information we hold about you corrected, or to request that we stop using your personal information in a particular way. Your data protection rights are summarised below.
You have the following rights under data protection laws in relation to your personal data, these rights include:
• To be informed about how we use your personal data (the purpose of this Data Protection Notice);
• To have accurate information held about you, and to have your details updated when they are inaccurate. You may amend your personal details and contact preferences at any time. If you prefer, you can contact us by email, telephone, by mail, or in person to update your details with us;
• To ask us to delete your data (often called the “right to be forgotten”). We might not always be able to delete it, under the law there are some circumstances in which we will need to, or are entitled to, hold on to it;
• To get a copy of your personal data. A subset of your data (limited to data that you have provided to us) is available in a machine-readable format if required;
• To object to how we use your data, and request that we stop using it for certain purposes. There may be circumstances where you ask us to restrict such uses of your information, but we are entitled to refuse that request.
• To withdraw your consent, where we are using your personal information with your consent (as described above in the ‘Why We Collect Your Personal Data and How we use it” section).
• To ask us to transfer your data to another organisation, where your data is held in a machine-readable, commonly used way, and can be safely transferred.
• If we make a decision about you using automated means, you have right to request that the decision be reviewed by a human; and
• The right to make a complaint to the Information Commissioner (www.ico.org.uk) if you think that any of your rights have been infringed by us.
To exercise your rights, please use our contact details below.
We may request additional information so that we can verify your identity (and to ensure your personal information is not disclosed to any person who has no right to receive it). This may include:
• A colour copy of your driving licence, birth certificate or utility bill
• If your request relates to a specific transaction with Kelvin Properties, evidence of that transaction (i.e. a receipt or confirmation)
We may contact you to ask you for further information in relation to your request to help us enact your rights in accordance with the law.
We try to respond to all legitimate requests within one month. However, occasionally it may take us longer than a month if your request is particularly complicated or you have made a number of requests. In such circumstances, we will notify you.
Kelvin Properties Developments Limited is committed to keeping your data secure. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access and use.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Data Protection Notice.
This is done in a number of different way including:
• The country we send the data to might be approved by the European Commission as being sufficiently secure;
• The recipient is located in the United States and is a certified member of the approved EU-US Privacy Shield Scheme; or
• The recipient company might have signed up to a contract obliging them to protect your information.
In all such cases we shall ensure that any transfer of your information is compliant with data protection law.
However, please note that the transmission of data via the Internet is not completely secure. Your communications may be routed through a number of countries before being delivered. We cannot guarantee the security of any data transmitted to our Websites, however, once we have received your data, we will use adequate security procedures to prevent unauthorised access.
Kelvin Properties Developments Limited has registered with Information Commissioner’s Office. These registrations are in the name of the of Kelvin Properties Developments Limited (registration number SC728018).
We keep this data protection notice under review and will let you know about any changes made to it by email or another suitable method of communication. The latest version of this notice will always appear on this page.
If you would like more information or would like to raise any queries, exercise your rights or make a complaint relation to our use of your personal information, you may contact our Data Protection Officer using the following details:
Kelvin Properties Developments Limited
4 Berkeley Street
Glasgow
G3 7DW
